Incident Reporting Software That Actually Helps You Take Action
Empower guards to report incidents in real time and give management instant access to structured, reliable information for faster response.
Incident Logged
Damage · Gate 2 · 09:42 PM
MC Notified
3 members · in 4 sec
Report, Track, and Act onIncidents Without Delays
Enable security teams to report incidents in real time and give management instant access to structured, reliable information for faster response and better decision-making.
Real-Time Incident Reporting from the Gate
Incidents often lose context when reporting is delayed or handled verbally. ADDA allows guards to report incidents instantly from the Gatekeeper app as they happen.
- Log incidents directly from the gate without delays
- Avoid dependency on calls or manual escalation
- Ensure incidents are recorded at the moment they occur
- Reduce chances of missing or forgotten details
Example ·If a dispute occurs at the gate, the guard can log it immediately in the app instead of waiting to report it later.
Categorized Incident Logging for Clear Tracking
Without proper categorization, incident records become difficult to review and analyze. ADDA allows incidents to be logged under predefined categories for better clarity.
- Classify incidents as theft, fire, damage, panic alert, or others
- Maintain structured records for easier review
- Quickly filter and identify types of incidents
- Improve consistency in reporting across guards
An incident involving damage can be logged under the correct category, making it easier for management to review similar cases later.
Voice Notes for Detailed, Context-Rich Reporting
Typing may not capture the full situation, especially during critical incidents. ADDA allows guards to record voice notes to provide complete context.
- Record incidents using voice notes in native language
- Capture full details without relying only on text
- Improve clarity in reporting during complex situations
- Reduce miscommunication or missing context
Instead of typing a short description, a guard can record a voice note explaining exactly what happened during an altercation.
Structured Incident Records with Key Details
Incomplete records make investigations difficult. ADDA ensures every incident is logged with essential information for accurate review.
- Capture date, time, and location of each incident
- Record who reported the incident
- Maintain consistent and structured incident data
- Ensure clarity during investigation or follow-up
Management can see when the incident occurred, at which gate, and which guard reported it — all in one place.
Instant Sync with Management (Community Manager App)
Delays between reporting and review can slow down the response. ADDA ensures incidents are immediately available to management after submission.
- Sync incident reports instantly to the management app
- Eliminate need for manual updates or follow-ups
- Ensure management has real-time visibility
- Enable faster review and response
As soon as a guard logs an incident, it is instantly visible to the management team without waiting for escalation.
Real-Time Notifications for Faster Action
Without timely alerts, critical incidents may go unnoticed. ADDA notifies management immediately when incidents are reported.
- Send instant notifications to management committee members
- Ensure no incident is missed or delayed
- Enable faster decision-making and response
- Improve coordination during critical situations
When a panic alert is triggered, management is notified instantly and can take immediate action.
Centralized Incident History & Dashboard
Scattered records make it difficult to investigate past incidents. ADDA provides a centralized system for storing and accessing all incident data.
- Maintain all incident records in one place
- Access past incidents easily for review
- Search and filter incident history when needed
- Improve long-term visibility and tracking
If a similar issue happens again, management can refer to records to understand how it was handled earlier.
Panic Alerts & Emergency Incident Tracking
Emergencies require immediate attention and tracking. ADDA logs panic alerts separately with response details.
- Capture emergency incidents like panic alerts
- Track response timelines for each alert
- Maintain clear records of urgent situations
- Improve accountability during emergencies
A panic alert triggered by a resident is logged with response time, helping management review how quickly the situation was handled.
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What Communities Say
"ADDA Gatekeeper visitor management app really helps the society in tracking the visitors with image and provides safety as well for future tracking in case of any incident happened."
Give your community complete incident visibility
See how 25,000+ housing societies use ADDA to report, track and act on incidents in real time.