In App Community Helpdesk for Complaints, Queries & Suggestions
Owners, residents can raise complaints by voice, photo, or text. Real time tracking, to quick resolutions.
Voice AI-Enabled Helpdesk
Typing isn't always easy. Raise a helpdesk request simply by speaking in your own language — the system understands, translates, and creates the ticket instantly.
- Raise a ticket by speaking in any language, no typing needed
- Auto-translation ensures the admin receives your request clearly
- Ideal for senior citizens, multilingual residents, and anyone on the go
- More complaints get logged properly instead of being lost in phone calls
Easy Permit Requests
Planning a renovation, moving out, or bringing in a contractor? The entire permit process now happens from your phone — no emails, no office visits.
- Submit move-in, move-out, renovation, or vendor access requests from the app
- One structured form captures all required details in one go
- No repeated emails or missing document follow-ups
You plan to renovate two weeks before Diwali. Instead of visiting the office, you fill in the renovation details and contractor info in ADDA during lunch — no leave from work needed.
Faster Approvals & Instant Permits
Since all details are submitted upfront, the admin has everything they need. Once approved, your permit is auto-generated and sent straight to your email.
- All details submitted upfront — approvals happen without back and forth
- Permit is auto-generated the moment your request is approved
- Delivered instantly to your email — no manual collection needed
You submit a renovation permit Monday. The admin approves Tuesday — within minutes the permit lands in your inbox, ready to hand to your contractor. Zero office visits.
Easy Helpdesk Request Creation
Whether it's a broken light, a leaking pipe, or a faulty lift, ADDA makes it easy to report any issue in seconds. Type, speak, or attach a photo — whatever works for you.
- Raise tickets by typing, speaking, or attaching a photo for clarity
- Select the category and add details in one go, no repeated forms
- Your request is logged instantly and assigned to the right team
You notice a broken light in the parking area while leaving for work. You open ADDA, take a photo, select Electrical, and submit — in under 30 seconds.
Real-Time Tracking & Status Updates
Once you raise a complaint, you should never have to wonder what's happening towards resolution of the complaint. Updates from the Facility management team keeps reaching you through the clutter free ADDA App, keeping you updated at every step.
- Track your complaints, queries and suggestions, from submission to closure
- Be updated about who is taking care of the helpdesk request, and status of the helpdesk request, as it moves towards closure.
- See technician details and estimated time of arrival
You raise a complaint about a faulty lift Monday morning. By afternoon, you can see it's been assigned to the electrician, scheduled for 4 PM — without a single follow-up call.
Two-Way Communication Within the Ticket
Sometimes a complaint needs more context. Communicate directly within the ticket so everything stays in one place — nothing lost across WhatsApp or phone calls.
- Ask questions or share updates directly inside your ticket
- Receive responses from the helpdesk team within the same thread
- No need to repeat your issue to a different person every time
The technician visits but can't fix the issue same day. Your message inside the ticket asks when they'll return. The admin responds with a confirmed date — all tracked in one thread.
Preferred Service Slot
Nobody wants to take a half-day off work to wait for a technician. Specify when you'll be home, and the team plans their visit around your schedule.
- Choose a time slot that works for you when raising a request
- Staff plan visits based on your availability, no wasted trips
- Reduces missed appointments and repeated scheduling
- Your time is respected from the moment you submit the request
Service Catalog with Payments
Most Housing Societies have in house service staff like plumbers, electricians. When they are not busy with work related to the common area, their services can be used for inside apartment work as well. The problem which exists in most apartment complexes is that it is not clear to the staff as well as residents, what services can be provided, and what to charge for them. The Service Rate cards in Helpdesk solves this exact problem.
- Browse available in-unit services with transparent, fixed pricing
- Book and pay directly inside the ADDA app
- Fixed pricing means you know exactly what you're paying upfront
You want a deep cleaning before Diwali. You open ADDA, find the service at a fixed rate, book it for Friday afternoon, and pay instantly — all without a single phone call.
Auto-Escalation — No Follow-Up Needed
If your complaint isn't resolved on time, ADDA automatically escalates it to the next level of authority. The system tracks deadlines so you don't have to.
- Delayed complaints are automatically escalated to senior staff
- You receive updates when your ticket moves to a higher level
- Your complaint keeps moving even when you're not watching it
You raise an urgent water-leakage complaint Sunday evening. By Monday morning, if the plumber hasn't acted, the system escalates it to the facility manager — and you're notified.
Ticket Re-Opening
A complaint marked resolved isn't always actually resolved. If the issue returns, reopen the ticket directly from the app — without starting over.
- Reopen any closed ticket if the issue persists
- Full history of the original complaint is retained — context never lost
- The MC can see that this issue needed a second attempt
The plumber fixes a leakage and closes the ticket. Two days later it returns. You reopen the same ticket — the MC sees the full history and sends the plumber back the same day.
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What Communities Say
"Now we are no more in chaos and over a month after deployment, all facility team members know their responsibilities and can be measured easily with the help of Helpdesk Tickets TAT."
"The Helpdesk feature is a gem by itself, giving clear visibility and transparency to our entire operations."
"Helpdesk ticket tracker helped a lot. It has become the starting point for office staff and various contractors working with us. User forum is also used widely across."